Refund Policy

Last Updated: January 16, 2026

30-Day Money-Back Guarantee

We're confident you'll love our course. If you're not satisfied, we offer a full refund within 30 days of purchase—no questions asked.

1. Our Guarantee

At Trocador, we want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on our web development course. If you're not happy with your purchase for any reason, simply contact us within 30 days for a full refund.

2. Eligibility for Refund

To be eligible for a refund:

  • Your refund request must be made within 30 days of the original purchase date
  • You must provide the email address used to purchase the course
  • This must be your first purchase of this course (no repeat refunds)

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to support@trocador.co
  2. Use the subject line: "Refund Request"
  3. Include your name and the email address used for purchase
  4. Include your order number or purchase date (if available)

We aim to process all refund requests within 5-7 business days.

4. Refund Processing

Once your refund is approved:

  • The refund will be processed to your original payment method
  • Credit card refunds may take 5-10 business days to appear on your statement
  • Other payment methods may have different processing times
  • You will receive an email confirmation when the refund is processed

5. After Refund

Once a refund is processed:

  • Your access to the course will be revoked
  • Any downloaded materials should be deleted
  • Your certificate (if issued) will be invalidated

6. Exceptions

Refunds may not be granted in the following cases:

  • Requests made after 30 days from the purchase date
  • Second or subsequent purchases of the same course by the same individual
  • Evidence of abuse of our refund policy
  • Chargebacks initiated without first contacting us

7. Promotional or Discounted Purchases

Courses purchased at a discounted rate or as part of a promotion are still eligible for our 30-day money-back guarantee. The refund amount will be the actual amount paid.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

We're here to help and want to ensure you have a great experience with Trocador!